Artistic Murano Glass Chandeliers Terms of Sale

The measures are approximate, that's because the described object is hand made. Obviously each object is different from one to another.
The orders arrived to "Artistic Murano Glass" through the web site are accepted only after the approval of the Marini Dario Direction.

How to do the order:
Choose the article/s from the on line catalogue
Make your request writing to the following email address:
Indicate the quantity, the article, lights number, colour (for example: n.1 Art. AMG 000 - 6 lights, pink decorum).
Name, Surname, applicant tax number, telephone number, address and, if necessary, another address where the items must be sent.
As soon as we receive the request we will provide to confirm the order quantifying the total amount of the ordered goods included the shipping cost.

Methods of payment:
Bank transfer in advance.

Marini Dario reserves the right to cancel  an order  even after receiving  the payment or part of it, and  in this case the customer will be refund  of the  amount paid.

Shipping cost:
The shipping costs depend on weight, measure, quantity and type of packaging. Usually times of delivery are from 4  to 8 weeks from the confirmation, except for the articles made to order: in this case the delivery times might be longer.
Quality guarantee: All the products are high hand -made quality.
For production needs we might modify the objects in our catalogue on line, just to upgrade them, anyway this doesn't change a lot, the described measures are approximate because all our items are hand- made.
Small variations inside the shape, measure, colour, small defects or little air bubbles inside the glass are inevitable
and they're typical of hand- made craft.
Murano chandeliers called "Rezzonico" shown on web site are just some examples: they can be made in several measures, lights, colours and shapes.
We are able to satisfy all your needs following your project and ideas.

Taxes and duty:
The present price list doesn't include VAT.
All the products shipped within Europe are duty free.
All other countries taxes and fees are different from country to country and from item to item. For this reason it's impossible for us to value the amount.
We suggest you to contact your country customs office to know the right amount. All the import fees are debited to you.

Possible damages:
Goods travel well packed , anyway , due to the fragile nature of the objects themselves, there might be breakings. You have to control the goods when they arrive, and let us know asap any damage.
In this case please take a picture of it near its carton/box.
We accept complaints within 8 days from the receiving of the goods.

Products realized on specific request and/or of big size / high value:
Every product realized on specific request as for example spare parts or chandeliers or articles of different colours
from what shown in our web site or chandeliers of big size and high value (always made on specific request), even if listed in our web site are not refundable.
Please note that every spare part, realized on specific request, will be similar but never exactly alike, this is obvious since are hand-made.
In case of chandeliers made on specific request the purchaser is held responsible for any violation and exclude Marini Dario from any responsibility.


You are kindly requested to read the rules for the reproduction or the supplying of glass objects.

All the Venetian's glass have they own shape, size, ornament, etc.and then we don' have ready spare parts, to reproduce them the most similar to the ones you ask for we have to make them on purpose.
Please take note that the Artistic Glasses are all hand made, this means that two objects can never be exactly  alike, not even when made from the same Master. For this reason, the glasses ordered will be very similar to the sample but never exactly the same in shape, size and ornaments/colour.
To optimize the production we ask you to ship us  the samples of the parts that must be reproduced, we can agree by email/telephone for other forms (as based on a picture or drawing).
Plase remember that every reproduced object can't be challenged as we consider the replacements of broken parts as a kindness for our present and future customers not a duty. The  approximate estimate can change after receiving the parts that must be reproduced, depends on how much time it takes to make them and  you must add the shipping cost and taxes (VAT 22% ONLY FOR EUROPEAN PRIVATE CUSTOMERS).
It takes about 6/8 weeks to reproduce them, but it might happen that it takes a bit longer.
The glass objects are shipped with carrier to the adress you will write us, we do take care of the packaging but it might happen that the goods arrive damaged, considering that the goods travel at your risk, we suggest you to insure the shipment, whose cost depends on the value of the goods themselves and are minimum € 10,00 + VAT.
The payment of the ordered goods is bank transfer in advance, when goods are ready and packaged we'll let you know the amount of the shipping and packaging cost: the goods will be shipped only after receiving the final amounts required.


Customer care
email:  -  PHONE: 0039 348 70 150 77